Business Analyst - Operations

What the role involves:

Within IOG's operational framework, the Operations team plays a crucial role in ensuring the harmonious synchronization of strategy and implementation, as well as promoting data-informed decision-making across various facets including people, processes, and technology.

In the capacity of a Business Analyst at IOG, you will be entrusted with overseeing the successful execution of a wide array of intricate projects spanning the entirety of our organization and report directly to the VP of Operations. Your proficiency in Business Analysis will be paramount, as you'll be expected to develop the business requirements for multifaceted, cross-functional projects. Your extensive track record of performing structured analyses within a complex, interconnected environment, coupled with your adeptness in generating effective reports and communicating with key stakeholders, will be indispensable assets in this role.

1. Work with business leaders and other key stakeholders to collect business requirements (project background, stakeholders, data, non-functional, interface, business glossary / definitions).
2. Develop reports and data visualizations to demonstrate progress against goals on various projects
3. Facilitate meetings, demonstrate brainstorming / consensus building skills, and interact with executive level project staff. 
4. Facilitate workshops and mapping sessions with stakeholders.
5. Build relationships with internal and external customers, acting as facilitator and support across functional areas both within and outside the organization.
6. Convert business requirements into functional requirements ensuring they align with stakeholders (business stakeholders of the project). 
7. Prepare use cases documenting organizational functional requirements from the user’s perspective as well as creating and documenting ‘user stories’ 
8. Contribute to the Requirement Management Plan (responsibility assignments, tools and procedures used, workflows and activities).
9. Collect business requirements for all levels/layers of projects (project background, stakeholders, data requirements, non-functional requirements, interface requirements, business glossary/definitions).
10. Prepare and track the Requirement Traceability Matrix (RTM) which tracks and outlines project scope and any changes to the project.
11. Work closely with project managers, developers, marketing, and communication teams to deliver a high standard of user materials.

Requirements

Who you are:

1. Educated to degree level in Business Analytics, Computer Science or Software Engineering, Business Administration or similar.
2. At least 3 years of industry experience in a tech related field
3. At least 3 years experience as a Business Analyst
4. Experience working for both large organizations as well as startups a bonus
5. Experience developing technical documentation.
6. Experience with business processes, process flow analysis, product architecture and design best practices.  
7. Proficient in the use of Excel/Google Sheets and Google Docs or similar
8. Proficient in the use of Power BI, Looker Data Studio, or similar data visualization tools
9. Knowledge of information design, information mapping, and technical writing principles
10. Experience with Jira is a plus
11. Familiarity with Business Intelligence tools 

You will have wide-ranging experience and use professional concepts to resolve complex issues in creative and effective ways, your skills will include:

1. Conscientious, organized, and detail oriented
2. Excellent active listening technique
3. Adept at dealing with conflict between stakeholders
4. Well-developed negotiating capability
5. Excellent communication skills and ability to explain complex ideas and content in simple terms for users
6. Good decision making & problem solving capability
7. Strategic thinking In all aspects of work
8. High standard of technical writing and presentation 
9. Strong client service focus
10. Strong interpersonal skills
11. Works well with teams
12. Highly motivated, supportive, & collaborative
13. Very high attention to detail with a strong focus on delivering clear and concise content

Are you an IOGer?

Do you find yourself questioning the status quo? Do you tinker with ideas and long to turn those ideas into solutions? Are you able to spark thoughtful debates, bringing out the inquisitiveness in others? Does the promise of continuously growing excite you? Then get ready to reimagine everything you thought wasn’t possible because that’s what it means to be an IOGer - we don’t set limits, we break them. 

Benefits

1. Remote work
2. Laptop reimbursement
3. New starter package to buy hardware essentials (headphones, monitor, etc)
4. Learning & Development opportunities
5. Competitive PTO